About our 2021 Digital Banking upgrade
Part of living well is using the best tools for the job. That’s why we upgraded our Digital Banking platform in summer 2021. New to the changes or want to learn more? The FAQs below describe how we leveled up your money game with better tools that are easier to use.
In the summer of 2021, we united our Digital Banking services under one platform. This integrated our Online Banking, Mobile App, and Voice Banking services under the same umbrella. We also added new features. The result:
To help you live well. This upgrade provided better tools that are easier to use. We’re here for the long haul for our members, and the new system was built to be nimble. Even today, it allows us to innovate and grow to meet your needs.
Nope! While some things looked different in the new format, favorite features remained and new ones were added.
Yes. For security reasons, we aren’t able to transfer your login information to the new system. Here’s how to register. This brief process will unlock a platform where you don’t need a separate login for multiple accounts:
It’s beneficial for joint account owners to register separately for two reasons:
We pushed out updated apps for iPhone and Android users in 2021. If you still have an old app on your phone, it won’t work. Simply search “Numerica” in your app store to make sure you have the latest version.
This is the fun stuff. Here are a few ways the new platform is helping members live well.
These services were transferred into the new Digital Banking platform in 2021.
Nope! The new platform let members manage their personal and business accounts all in one place. Perk: Each business owner will have a separate login to view any accounts he or she is listed as an owner on, whether personal or business. And you can always remove or add back accounts you don’t want to view.
Nope! The services you know and love continued on with the new system. Cool new features include having a single sign-on for both Remote Deposit Capture and Positive Pay services.
No. In the new platform, there is only one Numerica Mobile App for both personal and business accounts.
If you don’t already use a Numerica app for personal accounts, you will want to download it.
Note for users of Remote Deposit Capture: Hold on to the special app used for this service.
While most of your data transfers seamlessly, there are three areas in particular business members will need to set up in the new system:
Other than the few exceptions noted above, your account information and custom details transfer automatically to the new system. This includes ACH payees and payment templates.
We’re happy to help. Give us a call at 800.433.1837.
Numerica Routing Number: 325182690
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