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Bill Pay tips and tricks

 

A member favorite, Numerica’s Bill Pay tool is a simple, free way to pay all your bills from one place. These days, Bill Pay is sporting a fresh new look thanks to our digital banking upgrade. Here’s how to get the most out of the updated tool.

How to set up Bill Pay

You must enroll in Bill Pay, even if you were enrolled previously. (Don’t worry, your payee information is making the switch with you.)

  1. Log in to online banking or the mobile app.
  2. Select Transfers.
  3. Select Bill Pay.
  4. Select the membership account you want to use to pay bills.
  5. To complete enrollment, set your security questions and accept the terms and conditions.

How to add a new payee

Mobile

  1. Log in and select Transfers.
  2. Tap on Bill Pay.
  3. Select the membership account you want to use.
  4. To add a payee, select it from the preloaded list or tap Next to add a new one.
  5. Enter basic payee information. Tap Next.
  6. Fill in the remaining fields, set your payment defaults, and press Next.
  7. Congratulations! Your payee is set up and ready to use.

Online banking

  1. Log in and select Transfers.
  2. Click on Go to Bill Pay.
  3. Select the membership account you want to use.
  4. To add a payee, select it from the preloaded list or click Next to add a new one.
  5. Enter basic payee information. Click Next.
  6. Fill in the remaining fields, set your payment defaults, and press Next.
  7. Congratulations! Your payee is set up and ready to use.

How to schedule a payment

Mobile

  1. Log in and select Transfers.
  2. Tap on Bill Pay.
  3. Select the membership account you want to use.
  4. To schedule a payment, tap the three dots next to your payee.
  5. Enter the amount, choose the account you will pay from and payment date — even schedule as a recurring payment. Once the info is set, press Pay.
  6. Verify and press Submit.
  7. Congratulations! Your payment is scheduled and can be reviewed under Pending payments.

Online banking

  1. Log in and select Transfers.
  2. Click on Go to Bill Pay.
  3. Select the membership account you want to use.
  4. To schedule a payment, enter the amount, choose the account you will pay from and the payment date — even schedule as a recurring payment. Once the info is set, press Pay.
  5. Verify and press Submit.
  6. Congratulations! Your payment is scheduled and can be reviewed under Pending payments.

How to view payment history

Mobile

  1. Log in and select Transfers.
  2. Tap on Bill Pay.
  3. Select the membership account you want to use.
  4. Tap the three lines on the top right of your screen and select Payments.
  5. Scroll down to the History tab to view payments processed in the past 45 days, or select View more to search older payments.

Online banking

  1. Log in and select Transfers.
  2. Click on Go to Bill Pay.
  3. Select the membership account you want to use.
  4. Select the Payments tab on the top left of the screen.
  5. On the right sidebar, review the History tab to view payments processed in the past 45 days, or select View more to search older payments.

Bill Pay troubleshooting guide

Below are useful tips that could help solve common issues Bill Pay users bump into. Still stuck? We’re here to help! Reach out to us at 800.433.1837.

I used Bill Pay before the digital banking upgrade, and my payees aren’t showing up in the new system.

  • If you are a joint member on an account, your payee information could be connected to another account owner. In this case, you could ask the other account owner to log in and see if the payee information is there.
  • Additionally, it’s possible you are a joint member on a specific account or loan and not a full joint member on the entire membership — disabling you from accessing Bill Pay. We’re happy to work with the primary member on the membership to make changes that work for you.
  • Make sure you have chosen the correct membership account associated with the payees. If you have multiple memberships, you may have a different list of payees for each membership account.

I want to delete a payee, but the system won’t let me.

  • Remove any scheduled payments for the payee you want to delete. A payee with pending payments cannot be deleted.

Bill Pay isn’t working on my mobile browser.

  • Go into the preferences for your browser and make sure boxes are unchecked for both “prevent cross-site tracking” and “block all cookies.”

Bill Pay FAQs

Why can’t I select whether my payment will be made by check, electronically, or by credit card?

When you use Bill Pay, Numerica ensures the payment transfers from your chosen account to your payee, but you are not able to control the method of payment used. The method used depends on the relationship between the Bill Pay program and the payee. In some cases, you may see a MasterCard payment on your payee statement. Bill Pay is continuously building its electronic payee relationships, so note the payment method may change over time.

How long will it take for my payment to arrive? 

It depends on the payment method the Bill Pay program is able to set up with your payee. Electronic and MasterCard payments can arrive as soon as the next business day. Check payments require 5 days to arrive.

Can I use Bill Pay to send money to another person?

Absolutely! Person-to-person payments are simple with Bill Pay. When you use the add a payee instructions (see above), simply select pay a person (instead of a company). You will have options to send the money one of three ways:

  • By email or text message, which requires the recipient to provide routing and account numbers (1-2 business days)
  • By direct deposit, which requires you to enter the recipient’s routing and account number (1-2 business days)
  • By check, which requires you to provide a mailing address (5-7 business days)

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