Bill Pay tips and tricks

Numerica’s Bill Pay tool is a simple way to pay all your bills from one place. Here’s how to get the most out of this free resource.

How to set up Bill Pay

If you're new to Bill Pay, the first step is to enroll. 

1. Log in to Online Banking or the Mobile App
2. Select Move money
3. Under Send, select Bill Pay
4. Select the membership account you want to use to pay bills. The Bill Pay site will open. 
5. To complete enrollment, set your security questions and accept the terms and conditions.

How to add a new payee

Mobile

1. Log in and select Move money from the bottom of the screen.
2. Under Send, tap on Bill Pay.
3. Select the membership account you want to use to pay bills. The Bill Pay site will open.
4. To add a payee, select it from the preloaded list or search for a new one.
5. Enter basic payee information. Tap Submit.
6. Fill in the remaining fields, set your payment defaults, and press Next.
7. Congratulations! Your payee is set up and ready to use. 

Online Banking

1. Log in and select Move money from the top menu.
2. Under Send, click on Bill Pay.
3. Select the membership account you want to use. The Bill Pay site will open.
4. To add a payee, select it from the preloaded list or search for a new one. Click Add.
5. Enter basic payee information. Click Submit.
6. Fill in the remaining fields, set your payment defaults, and press Next.
7. Congratulations! Your payee is set up and ready to use. 

How to schedule a payment

Mobile

1. Log in and select Move money from the bottom of the screen
2. Under Send, tap on Bill Pay
3. Select the membership account you want to use. The Bill Pay site will open.
4. To schedule a payment, tap the three dots next to your payee.
5. Enter the amount, choose the account you will pay from and payment date. You can even schedule as a recurring payment by tapping Make it recurring. Once the info is set, press Pay.
6. Verify and press Submit
7. Congratulations! Your payment is scheduled and can be reviewed under Pending payments. 

Online Banking

1. Log in and select Move money from the top menu.
2. Under Send, click on Bill Pay.
3. Select the membership account you want to use. The Bill Pay site will open.
4. To schedule a payment, enter the amount, choose the account you will pay from and the payment date. You can even schedule as a recurring payment by clicking Make it recurring. Once the info is set, press Pay.
5. Verify and press Submit.
6. Congratulations! Your payment is scheduled and can be reviewed under Pending payments.

How to view payment history

Mobile

1. Log in and select Move money from the bottom of the screen.
2. Under Send, click on Bill Pay
3. Select the membership account you want to use. The Bill Pay site will open.
4. Scroll down to the History tab to view payments processed in the past 45 days, or select View more to search older payments.

Online Banking

1. Log in and select Move money from the top menu.
2. Under Send, click on Bill Pay.
3. Select the membership account you want to use. The Bill Pay site will open.
4. Select the Payments tab on the top left of the screen.
5. On the right sidebar, review the History tab to view payments processed in the past 45 days, or select. View more to search older payments. 

Bill Pay troubleshooting guide

Below are useful tips that could help solve common issues Bill Pay users bump into. Still stuck? We’re here to help! Reach out to us at 800.433.1837.

I want to delete a payee, but the system won’t let me.

• Remove any scheduled payments for the payee you want to delete. A payee with pending payments cannot be deleted.

Bill Pay isn’t working on my mobile browser.

• Go into the settings for your browser and make sure boxes are unchecked for both “prevent cross-site tracking” and “block all cookies.”

I'm returning to Bill Pay after a long absence, and I no longer see my payees.

• Bill Pay went through an upgrade in the summer of 2021 that may be impacting you. The payee information was not removed, but it could be connected to another account owner. If you are a joint member on an account, ask the other account owner to log in and see if the payee information is there.
• Additionally, it’s possible you are a joint member on a specific account or loan and not a full joint member on the entire membership, disabling you from accessing Bill Pay. We’re happy to work with the primary member on the membership to make changes that work for you.
• Make sure you have chosen the correct membership account associated with the payees. If you have multiple memberships, you may have a different list of payees for each membership account.