Stay safe before you sign in
Need to access your Numerica account? The safest options are simple:
- Open the Numerica Mobile App or type numericacu.com into your browser
- Check the full website address before entering your User ID or password
- Enter a one-time passcode only when signing in through the official app or a website you reached through numericacu.com
- Stop and contact Numerica if a website or login request doesn’t feel right
Don’t assume the first search result belongs to Numerica. A scammer can pay for an advertisement that appears above the real result.
A one-time passcode is the temporary number sent to confirm that it’s really you signing in. Get a code when you weren’t trying to sign in? Don’t enter or share it. Close the page and contact Numerica at 800.433.1837.
Can a scam website look like Numerica?
Yes. Numerica has found scam websites designed to look like our homepage and Online Banking login.
A scammer can copy our logo, colors, website content, and real contact information. The page may be nearly identical to Numerica’s actual website.
This doesn’t mean Numerica’s real website was hacked. This is a form of phishing. The goal is to trick someone into entering an Online Banking user ID, password, one-time passcode, or other personal information.
That’s why checking the website address matters more than judging how the page looks.
Stay in the know:
Phishing scams: How to spot and avoid them
How fake websites appear in search results
Imagine you search for your bank or credit union. A result near the top uses its name and familiar language. It may even call itself the “Official Website” or include links for logging in and finding support.
You click. The next page looks almost exactly like the website you expected.
But the website address belongs to someone else.
The FBI has warned about this tactic. Criminals buy search advertisements that lead to copied websites. They use them to impersonate banks, credit unions, businesses, and government services.
A “Sponsored” label means someone paid for the placement. It doesn’t prove the advertiser is the company or organization named in the ad.
When someone signs in on the copied page, the attacker can steal the information entered there. They may use it to access a real account, move money, change account details, or support another scam.
Stay in the know:
FBI warning about copied websites in search advertisements
How can you check if a website is fake?
Start with the full website address at the top of your browser. Don’t rely on the company name shown in a search result or on the page itself.
For example, if you’re trying to reach Numerica, check the address before entering any information.
Numerica’s official website is: numericacu.com
A fake website may not have obvious mistakes
Look more closely if:
- The website address is misspelled, unrelated to the company or uses unexpected words
- A sponsored result claims to be the company’s official website
- The page asks for information you weren’t expecting to provide
- You receive a one-time passcode when you weren’t trying to sign in
- A browser warning says the page may be deceptive or dangerous
- Links or buttons take you somewhere that doesn’t match what you selected
If you’re still unsure:
- Copy part or all of the website address and search for it with words such as “scam,” “fake,” or “phishing”
- Search for the organization separately and compare the website addresses
- Contact the company or organization directly using a phone number from your card, statement or another trusted source
- Use the company’s app or start from a website address you already trust
A search may uncover warnings or reports from other people. It can’t guarantee that a website is safe, especially if the site is new.
Does the lock symbol mean a website is safe?
Not necessarily.
The lock symbol means information sent between your browser and that website is encrypted. It doesn’t prove who owns the website. Scam websites can also use encrypted connections.
What if you enter information on a fake website?
Close the page. Then contact Numerica right away if you entered:
- Your Online Banking user ID or password
- A one-time passcode
- Card or account information
- Other personal information
Call 800.433.1837 or use the number on the back of your Numerica card. You can also visit a Numerica branch. Don’t use contact information from the suspicious website.
Tell us what information you entered. We’ll help you secure your account and determine what needs attention.
You may need to change your Online Banking password and the password for the email connected to your account. Review your contact information, account alerts, and recent account activity .
Warning signs that someone may have accessed your account include:
- A login or one-time passcode you didn’t request
- Changes inside Online Banking to your phone number, email address, or password
- Account activity you don’t recognize
- Messages saying someone accessed or changed your account
You might not notice anything right away. If you entered information, treat it as exposed. Contact Numerica even if your account still looks normal.
Don’t wait for money to disappear. The sooner you contact us, the sooner we can help.
GET HELP
For more recovery steps, read What to do if your identity is stolen.
How to report a fake Numerica website
Call Numerica at 800.433.1837 or visit a branch. Tell us where you found the website and what happened.
If it’s safe to do so, save:
- A screenshot of the advertisement or website
- The full website address
- The search words, email or message that led you there
- The date and approximate time you saw it
Don’t return to the suspicious website to collect information you don’t already have.
You can also report a fake website or online scam to:
Include the website address and any information you already saved. Don’t delay contacting Numerica if you entered account or personal information.
We’re here to help
Think you found a fake Numerica website or entered information on one? Call 800.433.1837. We’d rather help you check than have you take the chance.
Written September 2026
Reviewed by the Numerica Fraud team: Helping members protect their money across Spokane, North Idaho, Wenatchee, Moses Lake, and the Tri-Cities.
