Talk face-to-face with a team member—without leaving your couch.
Enjoy real-time video chats from wherever you are to take care of many of your account needs.
How does it all work? We're here to assist you with any questions about our on-demand Video Banking service.
What is Video Banking?
Video Banking lets you handle many of your banking needs remotely through a secure, on-demand video connection.
Is Video Banking secure?
The security of your information is always a top priority, and that doesn’t change with our approach to Video Banking. Our platform is designed with the privacy of your transactions and account information in mind.
What transactions can I do through Video Banking?
From youth members to business accounts and most everything in between, the services available through Video Banking include:
- Opening a new account
- Getting help with Online Banking, including screen sharing (with your permission)
- Applying for a loan
- Managing your account
- Conducting any number of other transactions!
But can I withdraw cash or notarize a document?
While we can’t pass you Benjamins through a screen, we can transfer funds, help you set up bill pay, or even chat about your most recent Netflix discovery (this is a human interaction, after all). But if it’s cash you want, allow us to point you to the nearest ATM. Between Numerica and our CO-OP network, one of the 30,000 ATMs you have access to is likely nearby.
As for notary or medallion stamp services, those must be done in person at a branch. Pro tip: Make an appointment in advance. We’ll be ready for you.
Does Video Banking work on any device and browser?
Video Banking works on any personal device with a camera that has online capability. The platform works on virtually every online browser — but not Internet Explorer (Microsoft fans: use Microsoft Edge, which is the company’s replacement for Internet Explorer).
How can I start a Video Banking session?
It’s easy to connect with a team member using Video Banking. From 8:30 a.m. to 5 p.m. on weekdays, just click the chat button in the bottom-right corner of your screen to get started.
What do I need for a Video Banking session?
To protect your security, have your government-issued ID ready. If you're working on something specific, like opening an account or applying for a loan, additional documents may be helpful.
What if I still have questions or concerns?
We’re happy to help. Stop by a branch or call us at 800.433.1837.
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