Visit our COVID-19 update page for current branch updates and member resources.
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Branch Updates

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Numerica Credit Union branch

As we strive to provide exceptional and essential service to you at our branches during COVID-19, here are four ways you can help us all live well:

  1. Wear a mask. At our Washington branches, this is required by law for entry.
  2. Maintain a distance of 6 feet. Physical distancing protects yourself and those around you.
  3. Stay home if you’re sick. If you have COVID or are experiencing symptoms of any kind, this is not the time to venture out.
  4. Be kind. The masks might cover our smiles, but they can’t conceal our positive tones and friendly service.

We have enhanced social distancing by limiting the number of members in our open branch lobbies. Our team will set up text alerts when the lobby is at capacity so you can wait in your car until it's your turn to be served.

Branch locations

Spokane

All of our branch lobbies are open with limits on the number of members in branch at one time. Come visit us at Downtown, Airway Heights, Five Mile, Lyons, Regal, South Hill, Sprague, Sullivan, U-City, or Wandermere.

North Idaho

Coeur d’AlenePost Falls, and Hayden branches are open to serve you. 

Wenatchee Valley

Both East Wenatchee and Wenatchee branches are open to serve you. 

Saturday Hours

  • Wenatchee (812 N. Wenatchee Ave, Wenatchee) is open 9 am to 1 pm on Saturdays to serve you.

Tri-Cities

The following branch lobbies are open with limits on the number of members in branch at one time: Richland, Pasco and Southridge. 

Temporarily Closed

  • Kennewick (3115 W Kennewick Ave, Kennewick)
  • Gage (8551 W Gage Blvd Suite E, Kennewick)

Drive-Thru Only

Saturday Hours

  • Richland (3045 Duportail St, Richland) is open 9 am to 1 pm Saturdays to serve you.

Emergency Loan

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Easy loan option available for Numerica members

If you’re experiencing lost wages, unexpected childcare costs, or anything else due to the coronavirus, Numerica can lend a helping hand with a low-interest personal Emergency Loan.* Loan decisions are made locally, so wait times are reduced so you can get the cash you need quickly. All loans are subject to credit approval. 

Numerica is here to help. Please call us at 800.433.1837 for details.

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*Terms and conditions apply.

Financial Assistance

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Loan Extensions

Numerica is offering a loan extension program on qualifying personal vehicle and closed-end loans and qualifying small business and private banking loans. This will let you delay your monthly payments for up to 90 days*, allowing you to free up cash for unplanned expenses. Call us at 800.433.1837 to learn more.

Skip a Pay

Need to skip a payment** on your Numerica loan? For every loan payment you skip, there is a $30 fee that goes back to our community. 

Skip a Pay is available to members once every six months on qualifying auto, recreational, and personal lines of credit (excluding credit cards). Simply log into Online Banking, click the Loans/Payments tab, and choose Skip a Pay to participate. Skip a Pay is not available if a onetime loan extension has been granted. 

Waived Fees

To make remote payments more convenient, we are waiving fees for making payments on Numerica loans by phone.

Call us at 800.433.1837 to learn more.

Mortgage Assistance

Need a little help with your Numerica mortgage payment? You can log into Online Banking to make payments, review your loan information, and check out mortgage assistance options available.

Follow these step-by-step instructions on accessing your mortgage options.

Additional Forbearance Options

During these unprecedented times, if you’re unable to make your Numerica (HELOC) or Home Equity Loan payment, you may qualify to delay your monthly payment for up to 90 days***. Call us at 800.433.1837 to learn more and see if your loan qualifies.

Federally Insured by NCUA

Your money is safe at Numerica. Your deposits are federally insured by the National Credit Union Administration (NCUA). Each account owner’s deposits are insured up to $250,000. 

Your money is considerably safer at Numerica compared to cash. Be mindful of the risks of holding onto cash. Since cash is not insured, there’s no way to get it back if it is lost or stolen.

* Here’s the legal stuff: Interest will continue to accrue during the 90 day no payment period and cannot not be used in combination with the Skip a Pay program.

**Skip a Pay disclaimer. This feature cannot be used in combination with the Loan Extension.

*** Here’s the legal stuff: Interest will continue to accrue during the no payment period. At the end of the forbearance, your first scheduled payment will include all principal and interest that would have been due during the forbearance period. Accrued interest is due in full at the next billing cycle for interest only payments.

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Numerica is dedicated to helping our members live well. We are monitoring developments regarding coronavirus (COVID-19) to take precautions to minimize risk and keep our members and staff safe.

We are committed to keeping our branches open and available to members. However, to reduce the risk of illness to you and our staff, we urge you to use Numerica’s Mobile App, ATMs, and Online Banking to give you immediate and convenient access to your accounts anytime, anywhere.

Numerica Support:

  • Member Service Center - call 800.433.1837
  • Online chat - click the "chat" button in the lower-right hand portion of the screen. Chat is available Monday - Friday from 8:00 a.m. to 5:00 p.m. 
  • Branches - we request you observe social distancing guidelines to keep you and our staff safe

Small Business Resources

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As a small business, financial assistance may be available to you:

Paycheck Protection Program

We are no longer accepting applications for this program. SBA PPP Frequently Asked Questions may help answer commonly asked questions if you previously received funding.

To the over 1,000 businesses that we helped receive more than $80 million in SBA funds, thank you. Thank you for trusting in Numerica, for your commitment to shining through, and for supporting our community in all that you do.

Economic Injury Disaster Loan Program (EIDL)

The EIDL program has also received more funds. This SBA loan can advance up to $10,000 and be distributed in as little as 3 business days. Funds are made available following a successful application. Learn more about available use of funds and apply by visiting the SBA website.

Call or email your Numerica Relationship Officer

These are unprecedented times. We’re here to help provide support and navigate through the twists and turns. Call us at 800.433.1837 and select option 8, or send us an email.

Numerica Relationship Officers

Coronavirus resources for businesses:

Federal, State, and Community Resources

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