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Mobile Banking FAQ

What do I need to sign up for Mobile Banking?

To enroll in Numerica Mobile banking, you must be registered to use our existing Better Online Banking service and have a password already set up. If you aren't already a registered user of Better Online Banking, you can register here.

How do I enroll in Mobile Banking?

Once you have registered as a Better Online Banking user or have previously registered and have your username and password, you are ready to start using Numerica Mobile banking.

How long does the enrollment process take?

Enrollment in Better Online Banking takes just a few minutes.

Is Mobile Banking free?

Yes. Numerica Mobile Banking is a FREE service from Numerica Credit Union. You may, however, incur additional charges from your cellular carrier.*

Is Mobile Banking Secure?

Yes. Mobile devices must be registered during the setup process and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between Numerica and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone. Click Here for Multi-Factor Authentication login instructions.

Note: Like any computer, your web-enabled cell phone or smart phone is susceptible to viruses, malicious sites and applications. Please be sure to use the same caution when opening emails, clicking on links and surfing the web via your phone, as you do with your computer.

Will my account information reside on my device?

This depends on which Numerica Mobile application you use. If you use the web browser-based version, no account information will reside on your device. However, if you use a downloadable application such as the iPhone App or MFM, those applications will contain account balance information. Both applications, however, are secured by your username and password.

Can my account information be intercepted during transmission to/from Numerica?

All data transmitted during the use of Mobile Banking is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmission of data. The encryption process converts all transmitted information into strings of unrecognizable data, such that even if the data transmission were to be intercepted and recorded, no sensitive information could be retrieved from its contents.

Can I view transaction history on Mobile Banking?

Yes, you can view your transaction history and pending transactions with Mobile Banking.

Can I view all of my accounts through Mobile Banking?

All the accounts normally available to you through Numerica Better Online Banking are available to you through Numerica Mobile.

What if my device is lost or stolen?

Your account information is protected by your unique account number and password combination. Never share that information with anyone. You should also contact Numerica to let us know. We can discuss additional security options with you at that time. In any case, funds cannot be transferred outside of Numerica through Numerica Mobile.

How current is the balance shown?

Account information is current in real-time through Numerica Mobile. You can view both your available balance and current balance.

Can I pay bills through Mobile Banking?

Yes. You can pay bills using Mobile Banking, however if you'd like to add a new payee you will need to use Numerica's Better Online Banking.

Can I use multiple mobile devices to access Mobile Banking?

Yes, up to five mobile devices can be registered with Numerica Mobile.

Can I transfer money from my Numerica accounts to another bank or credit union account?

Yes. Funds can be transferred to other Numerica members as long as you know their account number.

I don't have a cellular data plan- can I still use mobile banking?

Yes, as long as your phone is a "data-enabled" phone. Additional charges may apply from your carrier. Check with your specific cellular carrier for details.

Does my wireless carrier support Mobile Banking?

We aren't aware of any carriers that do not support Numerica Mobile on their networks.

Can I use my mobile devices to access Mobile Banking? Which mobile devices are supported?

We aren't aware of any carriers that do not support Numerica Mobile on their networks.

Can I safely recycle or dispose of my device if it has Mobile Banking on it?

Yes. Generally accepted security practices indicate all mobile devices should be "wiped" before they are disposed of or recycled. Check with your device manufacturer or carrier for procedures specific to your device.

*Message and data rates may apply. Airtime, roaming, data usage and minutes of use may be billed by your mobile provider. some wireless carriers charge web-enabled services, so please consult your carrier for any related costs. Standard data plan rates apply and vary depending on individual calling plans. See carrier for specific rates and terms.

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